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The September 11 terrorist attacks sparked a palpable sense of citizenship among New Yorkers in the days that followed, inspiring professionals from all walks of life to engage in public service at Ground Zero. Doctors and nurses volunteered medical assistance. Cooks brought food to rescue workers. Clergy of all faiths consoled the bereaved. As the initial rescue operation shifted to a recovery effort, crowds wanted to converge on Ground Zero to bear witness in an outpouring of collective grief. Access was limited to authorized personnel, leaving visitors to search the perimeter fence for glimpses inside—often crowding entry gates and slowing down cleanup crews. The barriers cordoning off the area quickly became inundated with memorials to the lost and expressions of gratitude for the city’s heroes. The site was chaotic.
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